City of Guelph: BRM Program
How we helped the City of Guelph setup a Business Relationship Management program for their IT Department.
Project: BRM PROGRAM
Improved business partnership through a focus on business relationship management
DESCRIPTION
We worked with the City's GM of Innovation and Technology to help reorganize the IT department to establish clear lines of accountability, and create leadership around digital, data analytics disciplines. One key area of focus was the creation of a Relationship Management function within the IT department, designed to build stronger relationships with business units.
OUTCOME
The Business Relationship function has had a major impact upon the ability of the IT organization to truly partner with business units, ensuring that IT is actively involved in business led technology initiatives.
PROJECT DATA
Pop: 125,000
IT Department: 32
Budget: $20k
Timeline: 2 months
2016
City of Burlington: IT Strategy
How we helped the City of Burlington - a mature and well managed IT organization - develop a Corporate Technology Strategy.
PROJECT: IT STRATEGY
Taking a mature it organization to the next level
DESCRIPTION
We have worked with Burlington on a number of occasions over the last 10 years, developing previous IT Strategies and eGovernment plans. The City has a mature and well managed IT environment with stable and strong leadership. Nonetheless, an IT Strategy represents an opportunity to look closely at what improvements can be made. In this case, a number of areas emerged. One was a need to more effectively coordinate Information Management activities across the organization as a result of work in the Enterprise Content Management, Data Analytics, Business Intelligence domains. A second was a need for the IT team to increase its agility, by enabling and empowering tech savvy departmental staff to become increasingly self-sufficient.
OUTCOME
Strategy themes included building a corporate tech savvy culture, a revised IT governance model, a modernization of IT services, a re-organized IT team, an increased focus on Information Management, and a modernization of technology – including cloud strategy and mobility roadmap.
PROJECT DATA
Pop: 180,000
IT Department: 35
Projects: IT Strategy, eGovernment Strategy
Timeline: 6 months
2016
Hastings County: IT Review
How we conducted an IT review for Hastings and how we worked with their leadership team to make significant changes.
PROJECT: IT REVIEW
DESCRIPTION
The CAO of the County felt that IT was underperforming and area municipalities were interested in exploring a shared service arrangement for IT. The County thus initiated an IT review and strategy. Upon our review It quickly became evident that the County’s technology infrastructure was not sufficiently robust to support its aspirations, its practices were not mature and the IT team was not set up to be successful. We recommended numerous changes to the situation, with the central recommendation being the creation of a new Director of IT position, as a member of the Senior Management Team who would lead the renewal of IT service delivery.
OUTCOME
The County hired an experienced IT Director to stabilize the IT environment and renew the core infrastructure. This has been achieved, and now the IT team is providing strategic value to the corporation, with IT at the table for key County decisions.
Project Data
Pop: 40,000
IT Department: 7
Budget: $50k
Timeline: 6 months
2016