City of Burlington: IT Strategy

PROJECT: IT STRATEGY

Taking a mature it organization to the next level

DESCRIPTION

We have worked with Burlington on a number of occasions over the last 10 years, developing previous IT Strategies and eGovernment plans. The City has a mature and well managed IT environment with stable and strong leadership. Nonetheless, an IT Strategy represents an opportunity to look closely at what improvements can be made. In this case, a number of areas emerged. One was a need to more effectively coordinate Information Management activities across the organization as a result of work in the Enterprise Content Management, Data Analytics, Business Intelligence domains. A second was a need for the IT team to increase its agility, by enabling and empowering tech savvy departmental staff to become increasingly self-sufficient.

OUTCOME

Strategy themes included building a corporate tech savvy culture, a revised IT governance model, a modernization of IT services, a re-organized IT team, an increased focus on Information Management, and a modernization of technology – including cloud strategy and mobility roadmap.

PROJECT DATA

Pop: 180,000
IT Department: 35
Projects: IT Strategy, eGovernment Strategy
Timeline: 6 months
2016