Hastings County: IT Review

PROJECT: IT REVIEW

DESCRIPTION

The CAO of the County felt that IT was underperforming and area municipalities were interested in exploring a shared service arrangement for IT. The County thus initiated an IT review and strategy. Upon our review It quickly became evident that the County’s technology infrastructure was not sufficiently robust to support its aspirations, its practices were not mature and the IT team was not set up to be successful. We recommended numerous changes to the situation, with the central recommendation being the creation of a new Director of IT position, as a member of the Senior Management Team who would lead the renewal of IT service delivery.

OUTCOME

The County hired an experienced IT Director to stabilize the IT environment and renew the core infrastructure. This has been achieved, and now the IT team is providing strategic value to the corporation, with IT at the table for key County decisions.

Project Data

Pop: 40,000
IT Department: 7
Budget: $50k
Timeline: 6 months
2016