A track record built one project and one municipality at a time.

Service Design & Process Optimization

Town of Milton

Review and redesign of the Additional Residential Units program, aligning four departments around one customer experience.

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Digital & Web

Municipality of Chatham-Kent

A web platform strategy covering governance, operations and the content management framework.

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AI, Information Management, Data and GIS

Eastern Ontario IT Collaborative

A Responsible AI Use Framework for a collaborative spanning 13 upper and single-tier municipalities and 103 area municipalities.

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Digital & Web

Regional Municipality of Halton

A structured review of progress against the 2020 Digital Strategy, with governance and operating model refinements.

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Technology & IT Strategy

City of Hamilton

An IT organizational review and redesign following the City's 2024 cybersecurity incident.

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Cybersecurity, Risk & Resilience

County of Middlesex

A multi-year cybersecurity and business continuity relationship spanning strategy, NIST assessment, planning and refresh.

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Technology & IT Strategy

District Municipality of Muskoka

A comprehensive IT services review and a five-year IT strategy and implementation plan for the District.

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Customer Service & CX

City of North Bay

A single integrated five-year digital modernization and corporate-wide customer service strategy centred on Service North Bay.

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Technology & IT Strategy

Regional District of Central Okanagan

An IT strategy addressing an underbuilt governance layer sitting on top of a strong operational foundation.

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Technology & IT Strategy

Town of Smiths Falls

An IT strategic plan addressing foundational stability and resilience before automation and analytics.

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Enterprise Systems

City of Thunder Bay

An HR digital roadmap, followed by an implementation plan taking the roadmap into delivery.

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Technology & IT Strategy

Town of Bracebridge

A review of the shared IT service model across two towns and the District, with a costed model for change.

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Advisory & Delivery

City of Cambridge

Ongoing advisory services supporting the City through its CRM project.

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Enterprise Systems

City of Guelph

Business process optimization of Planning services across people, process and technology, with a costed implementation roadmap.

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Technology & IT Strategy

Haliburton County

An IT and digital strategy with shared services spanning the County, four area municipalities and a library service.

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Enterprise Systems

City of Hamilton

Support for the rapid procurement of a new planning and permitting solution through an RFx process.

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Technology & IT Strategy

Municipality of Jasper

A five-year IT Master Plan for a small mountain municipality, delivered with separate Council and governance reporting.

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AI, Information Management, Data and GIS

Municipality of Leamington

A five-year enterprise GIS strategy for a single-tier municipality.

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Digital & Web

City of Moncton

A roadmap for transforming City services through the design and delivery of citizen-centric digital services.

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Technology & IT Strategy

City of Niagara Falls

A corporate technology and digital master plan repositioning IS from reactive support to proactive strategic partner.

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Technology & IT Strategy

Town of Quispamsis

A five-year IT roadmap and digital services strategy building on the Town's existing digital foundations.

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Technology & IT Strategy

City of Saint John

A deep IT service review and strategy carried out following a major security breach.

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Digital & Web

Regional Municipality of York

A catalogue of all customer-facing services used to measure digital delivery and prioritize where to invest next.

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Digital & Web

Regional Municipality of York

Repositioning york.ca to be a place to get stuff done.

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Technology & IT Strategy

City of Belleville

A review of IT services and an IT Master Plan, including elevation of the senior IT role to Director.

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Enterprise Systems

City of Cambridge

A roadmap for the City's Maximo work and asset management platform.

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Service Design & Process Optimization

City of Cambridge

Service design and digital capability building with Parking leaders, leading to selection of a new digital service.

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Technology & IT Strategy

Town of Collingwood

An IT master plan for a repeat client, covering strategy and the shape of the IT organization.

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Digital & Web

Regional Municipality of Halton

A repeatable service design methodology the Region can apply to its own services over time.

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Enterprise Systems

Hastings County

An HR business process review with systems requirements and a go-forward solutions strategy.

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Customer Service & CX

City of Orillia

Implementation support for the City's corporate customer service strategy.

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Technology & IT Strategy

City of Saint John

An IT service review and a five-year IT strategic plan for the City.

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Enterprise Systems

Regional Municipality of Waterloo

Requirements, business case, procurement and project advisory for the Region's Cityworks PLL implementation.

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Service Design & Process Optimization

City of Windsor

A detailed review of recruitment and onboarding processes with a recommended agile implementation plan.

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Technology & IT Strategy

City of Windsor

A major rethink of the IT organization and delivery model, backed by significant investment in transformation.

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Enterprise Systems

City of Windsor

A review of the City's Planning, Building and right-of-way functions, with process work and system requirements.

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Customer Service & CX

Regional Municipality of York

A detailed review of the Public Works contact centre.

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Enterprise Systems

City of Burlington

A review of the City's Amanda platform to determine whether to retain or replace it.

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Service Design & Process Optimization

City of Cambridge

An IT review combining a comprehensive look at IT finances with service design work on ten City services.

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Digital & Web

Regional Municipality of Halton

Digital-first architecture work covering customer service strategy, CRM maturity, website and digital service requirements.

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Digital & Web

Regional Municipality of Halton

A digital strategy developed with the leadership group to modernize how the Region approaches technology and digital.

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Enterprise Systems

City of Thunder Bay

A four-year roadmap for the City's Amanda platform, covering online planning and permitting services and service redesign.

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Digital & Web

City of Thunder Bay

A digital strategy that repositioned IT as a corporate function, with a new governance model and elevated leadership role.

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Digital & Web

Regional Municipality of Waterloo

A digital strategy that grew into a service transformation strategy, and has since circulated well beyond the Region.

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Digital & Web

Township of Georgian Bay

A prioritization of online services for a small township, narrowing forty-five candidate services to ten priorities.

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Service Design & Process Optimization

Haldimand County

An IT organization redesign paired with business process optimization across the County.

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Technology & IT Strategy

Town of Innisfil

A broadband strategy addressing connectivity as municipal infrastructure rather than a corporate IT question.

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Technology & IT Strategy

Town of Lincoln

An IT review with strategy elements and business process optimization for a smaller lower-tier municipality.

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Service Design & Process Optimization

City of Orillia

An assessment of Microsoft 365 as an ECM platform, delivered alongside twenty-eight business process reviews.

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Technology & IT Strategy

Town of Aurora

An IT strategy calling for significant organizational change, governance reform and a set of major projects.

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Digital & Web

City of Brampton

A digital strategy for a large, fast-growing city, built through workshops and anchored on architecture principles.

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AI, Information Management, Data and GIS

City of Burlington

An information and data management project applying a data management maturity model, delivered with Ergo.

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Digital & Web

Town of Halton Hills

Procurement support for a new municipal website and a range of related web services.

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Technology & IT Strategy

City of Greater Sudbury

A whole-of-organization IT review that established strong governance and set out substantive recommendations for change.

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Digital & Web

Regional Municipality of York

A digital transformation plan for an upper-tier region, developed with senior leadership and supported through execution.

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Enterprise Systems

City of Burlington

A review of computerized maintenance management system requirements with advice on procurement strategy.

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Digital & Web

City of Vaughan

Perry Group's first digital strategy, developed iteratively with the Office of the CIO and City Manager's office.

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Technology & IT Strategy

Town of Whitby

A full review of the IT team that surfaced foundational infrastructure problems and established a governance model.

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Digital & Web

City of Burlington

An early eGovernment strategy for the City, much of which remains relevant today.

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Technology & IT Strategy

City of Grande Prairie

A cloud framework, policy and strategy setting out how the City would approach cloud adoption.

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Advisory & Delivery

Northumberland County

An IT review followed by a shared services model with the County delivering IT to area municipalities.

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AI, Information Management, Data and GIS

City of Regina

A GIS review and strategy that centralized dispersed GIS resources into a core IT function under new leadership.

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Technology & IT Strategy

City of Richmond Hill

A structured two-stage IT review and strategy that was widely accepted and fully implemented.

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Enterprise Systems

Regional Municipality of York

An assessment of existing development tracking systems, with requirements, market assessment and an RFP.

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