Our guarantee

With our proven approach, dedication and expertise, the Perry Group Guarantee means you can invest your time and energy with us with confidence, knowing that your organization will be better because of it.

We guarantee that:

  1. We will be easy to work with.

  2. We will listen hard, and most importantly we will genuinely hear you.

  3. We will be flexible and will adapt to your situation. We will deliver the work that you need, not necessarily what you originally thought you needed.

  4. We will not change order you to death.

  5. We will be organized, efficient and respectful of your time.

  6. We will work openly and transparently - you will know where we are in the process, what's been done and what comes next.

  7. There will be no surprises - we will consistently check in and confirm that where we are going makes sense for you and your organization.

  8. We will tell it like it is, we will be honest, speak truth to power where it is needed, and escalate issues to the right points in the organization where they can be addressed.

  9. We will use plain language to explain complex problems.

  10. We will get to the root of problems, not just the symptoms, and work with you to develop and recommend real solutions, not workarounds or bandaids.

  11. We will be sensitive and respectful about people's concerns and worries.

  12. We will “tell the story” in a way that will help your leadership or council understand why they should care/pay attention.

  13. Our recommendations will be pragmatic, practical, realistic and tailored to your organization.

  14. We will break the seemingly impossible journey - from where you are today to where you want to be - into small, bite-sized, achievable chunks so that you can build momentum and achieve success. We will build a realistic, achievable implementation plan that identifies the true budget and resource impacts.

  15. After the project is finished to your satisfaction, we will check back in with you periodically to see how you are getting on, to offer ongoing advice and support.

We are committed to excellence and our mission to build better municipalities.

You can work with us with confidence that we are working for you, and with the best interests of your organization and your community at the centre of our thinking - guaranteed.