Our services

One trusted team, eight ways we help you build a better municipality.

We partner with municipalities to help them apply technology and modern, data-informed ways of working to improve their services and optimize their operations. Because we’re independent — we don’t sell, implement or run systems — our focus is on helping you make the right decisions about what to do, in what order, and how to make it happen successfully.

Advisory & Delivery

We can help you as an independent trusted advisor on all aspects of municipal technology, transformation, and modernization. We can provide advice, we can help you deliver projects, explore shared service opportunities and potential, and we can coach and mentor your leaders and team members.

Trusted AdvisorEmergent tech strategy (e.g. AI)Organization and governanceOrganization wide strategy

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Technology & IT Strategy

We can help you assess the current state of IT (people, process and technology), determine what your future state should be, define what needs to be done, and build you an implementation plan to get there.

Master plans and strategyIT reviewsGovernance designPMO

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Enterprise Systems, including ERP

We can help you review your existing systems, build roadmaps and business cases, and procure any municipal solution, with expertise in ERP, CRM, planning and permitting, work and asset management, ECM, web content management systems, and GIS.

ERPCRMPlanning and permittingWork and assets

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Digital & Web

We can help you review your website(s), optimize your web content and online services, and prioritize new digital services. We can help you establish the website as an effective customer service platform, so it reduces demand on your staff and helps customers self-serve.

Digital strategyWeb / CMSDigital service standards and playbookDigital service architecture

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AI, Information Management, Data and GIS

We can help you get your information and data assets under control, set your IM, data, and GIS strategy, extend access while ensuring compliance, and integrate AI into your workflows and operations.

Information Management, Data and GIS strategyOperating modelsGovernance and policy frameworksPrivacy, access and records

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Customer Service & CX

We can help you improve your customer experiences by reviewing your current situation, designing modern, integrated customer-service and customer-experience strategies, enhancing your in-person and phone experiences, while increasing digital adoption and customer satisfaction.

CX and CS strategyContact centre strategy and designCX trainingChannel shift and optimization

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Cybersecurity, Risk & Resilience

We can help you understand your technology-based risks and prepare mitigating strategies, develop cybersecurity strategy and programs, and prepare corporate business continuity and disaster recovery plans, so you are ready when an incident or disruption impacts your business.

Risk assessments and mitigation strategyNIST / CIS 18 assessmentsSecurity strategy and program designvCISO

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Service Design & Process Optimization

We can help you review, rethink, and redesign your business processes to be more efficient, digital-first, easier to manage, and better for customers, while capturing the data that gives you the insights to drive continuous improvement.

Business process optimizationUser researchJourney mappingDigital-first redesign

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Not sure which fits? Just talk it through.

Start a free conversation and we'll help you figure out where to start — no obligation.

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