City of Guelph: BRM Program

Project: BRM PROGRAM

Improved business partnership through a focus on business relationship management

DESCRIPTION

We worked with the City's GM of Innovation and Technology to help reorganize the IT department to establish clear lines of accountability, and create leadership around digital, data analytics disciplines. One key area of focus was the creation of a Relationship Management function within the IT department, designed to build stronger relationships with business units.

OUTCOME

The Business Relationship function has had a major impact upon the ability of the IT organization to truly partner with business units, ensuring that IT is actively involved in business led technology initiatives.

PROJECT DATA

Pop: 125,000
IT Department: 32
Budget: $20k
Timeline: 2 months
2016