City of Vaughan: Digital Strategy

PROJECT: DIGITAL STRATEGY

Building executive engagement, support and funding for an ambitious digital strategy

DESCRIPTION

Having previously worked successfully with the City on its IT Strategy in 2014, and based on our extensive experience in eGovernance and Digital planning we were invited to assist in the development of the City’s Digital Strategy in 2017. We worked closely with the Office of the CIO and with the Senior Management Team to co-develop a digital strategy with extensive input from across the organization, and from vendors and partners. The strategy focused on 4 central pillars, tie-ing together a range of diverse strategies, including the IT, GIS and data management strategies. The digital strategy has become the overarching strategy that is guiding all technology initiatives across the organization.

OUTCOME

Exceptional level of engagement, support and commitment from the City’s Senior Management Team and the City Manager’s Office to digital initiatives, resulting in investments in Digital in the 2018 budget.

The Digital Strategy 2.0 is available at the City of Vaughan’s website -  http://www.vaughan.ca/cityhall/departments/ocio/Pages/Digital-Strategy.aspx

PROJECT DATA

Pop: 300,000
IT Department: 40
Project: Digital Strategy
Budget: $40k
Timeline: 9 Months (City’s Timeline)
2017

Town of Whitby: Corporate IT Strategic Plan

PROJECT: Corporate IT STRATEGIC PLAN

Revitalizing it in response to the  cao’s challenge to become more digital and customer centric.

DESCRIPTION

A new CAO joined the Town with a vision for digitizing the customer experience, and a new IT Manager in an organization that had historically treated IT as a back office function. This project focused upon educating senior management upon the importance of technology, establishing the right conditions for the Town to become more tech savvy and establish the foundations to realize the CAO’s vision. Our assessments identified key challenges in the infrastructure area which needed to be rapidly addressed, and a need to replace a number of aging business systems, including the core ERP system. We provided a project plan to assist them in staying focused on the priorities while not getting distracted with new opportunities.

OUTCOME

The creation of a CAO chaired ‘Technology Transformation Team’, a governance body to oversee the modernization of the technology environment was a central recommendation helping the Town focus on the key issues. Recommendations to invest in a new ERP, re-organize and revitalize the IT Department with the addition of a number of new supervisory and business analyst positions were also included in the strategy.

PROJECT DATA

Pop: 130,000 growing to 200,000 in the next 10 years
IT Department: 15
Project: Corporate IT Strategic Plan
Budget: $50k
Timeline: 6 months
2017

City of Burlington: CMMS Review

Project: CMMS SYSTEM REVIEW

Building and negotiating consensus on the strategic path forward with corporate maintenance management systems description

The City had implemented a Maintenance Management system (MMS) 8 years earlier, but the system had not met expectations, implementation was incomplete and overall satisfaction with the solution was low. We conducted a review of all of the City’s current multiple work and maintenance management systems (linear, facilities, and fleet) and supporting business processes. We analyzed the current situation and identified shortcomings and opportunities. We facilitated a market scan and an environmental scan of other municipal MMS implementations - identifying lessons learned. We incorporated findings and research into a recommended strategy, that clearly identified the way forward, resource and budget requirements.

OUTCOME

A clear direction on the MMS was set and approved by the IT Governance Committee, budgets and resource requirements were provided to support the budget process

PROJECT DATA

Pop: 180,000
IT Department: 35
Projects: IT Strategy, eGovernment Strategy
Timeline: 6 months
2017