Town of Whitby: Corporate IT Strategic Plan

PROJECT: Corporate IT STRATEGIC PLAN

Revitalizing it in response to the  cao’s challenge to become more digital and customer centric.

DESCRIPTION

A new CAO joined the Town with a vision for digitizing the customer experience, and a new IT Manager in an organization that had historically treated IT as a back office function. This project focused upon educating senior management upon the importance of technology, establishing the right conditions for the Town to become more tech savvy and establish the foundations to realize the CAO’s vision. Our assessments identified key challenges in the infrastructure area which needed to be rapidly addressed, and a need to replace a number of aging business systems, including the core ERP system. We provided a project plan to assist them in staying focused on the priorities while not getting distracted with new opportunities.

OUTCOME

The creation of a CAO chaired ‘Technology Transformation Team’, a governance body to oversee the modernization of the technology environment was a central recommendation helping the Town focus on the key issues. Recommendations to invest in a new ERP, re-organize and revitalize the IT Department with the addition of a number of new supervisory and business analyst positions were also included in the strategy.

PROJECT DATA

Pop: 130,000 growing to 200,000 in the next 10 years
IT Department: 15
Project: Corporate IT Strategic Plan
Budget: $50k
Timeline: 6 months
2017