Haldimand County: Business Process Optimization

PROJECT: BUSINESS PROCESS OPTIMIZATION

DESCRIPTION

Funded by the provincial Municipal Modernization program, the County was looking to review a series of business processes and to train their staff on conducting similar exercises in future.

OUTCOME

We worked with the County team to identify, prioritize and select 15 candidate processes and services for business process optimization. We trained County staff on our methodology by leading 5 BPO review processes, mentoring County staff through the next 5 processes and supporting and advising on the final 5 processes.

For each of the 15 BPO candidates we ran online working sessions to capture as-is business processes, to identify process improvements and to design new to-be processes. The output was a BPO package that presents a recommended to-be process, actions (and budgets) required to implement the improved process, and a cost-benefits assessment that identifies the return on investment. In this case, of the 15 processes reviewed, 8 emerged as high potential candidates with clear ROI, and with a collected benefit of over $700,000 in annual savings.

PROJECT DATA

Budget: $45k
Timeline: 4 months
Year: 2020