Georgian Bay: Online Services Review

PROJECT: ONLINE SERVICES REVIEW

DESCRIPTION

Georgian Bay is a small community of 2,500 in cottage country that swells to 18,000 over the summer. The Township wanted to identify which services it should move online, and how it should be achieved.

OUTCOME

We worked with the Townships team to identify a long list of 44 candidate services. Using a set of criteria, including transaction volume, suitability to online, customer impact and staff time saving potential we worked with staff and SMT to reduce the candidates, first to 22 and then to a top 10 list.

We worked next to identify the technology required to deliver the top 10, and then conducted a fit-gap analysis to determine what technology could be re-used and where there were gaps.

The recommendations provided short- and long-term actions. These actions would see the Township rapidly implementing new online services using some simple online forms and payments technologies, while addressing more strategic long-term actions - such as the replacement of their ERP.

PROJECT DATA

Population: 2,500 (up to 18,000 in summer)
Budget: $25k
IT Staff: 0
Timeline: 3 months
2020