South Huron - IT Service Delivery Review

The Municipality was looking for a review of their IT services with outcomes including improving efficiencies, optimizing business processes, looking for redundant IT solutions functionality and improving governance.

Our discovery work revealed a number of potential opportunities to address the desired outcomes of the review, and the consultants put together a set of recommendations that looked at IT resources, functionality duplication, manual processes and governance around evaluating and prioritizing projects and other IT-related activities.

Recommendations were prioritized and put into a work plan that would assist South Huron to move forward with a more effective IT environment resulting in improved service delivery.