Halton Region - Digital Strategy

During 2020 / 2021 we worked closely with the Region’s Management Committee and leaders of their Strategic Transformation Group to imagine how the Region would become a Digital First organization. By embracing a modernization agenda, product management, service design, and focusing on developing a new mode of collaborating through a revamped governance model - the Region began to learn how a digital approach was possible.

We worked with the Region to develop their targets for the strategy - 125 customer facing and 50 internal services moved to self-service, digitally enabled services by 2025 - and to lay out the initiatives that would help them get there.

We modelled the approach, by working with the Region on re-thinking and redesigning 10 services (including waste and water management services) to be digital first, digital native services - identifying over $1,500,000 in potential savings by doing so.