Our services
As Canada’s only tech-focused municipal consultancy, we help our clients better use technology to transform their organizations.
This includes strategy, planning and advisory services for a range of IT, digital and service-specific projects. The services below are a general description of what we offer and can be customized according to your needs.
If you’re ready to take the next step, send us a message or set up a meeting to get started.
Digital strategy
Our team has extensive experience with digital strategy projects. These can range from division-specific efforts to organization-wide projects.
We have developed digital strategies with a number of municipalities including Abbotsford, Burlington, Oakville, Vaughan and York Region. These projects have included:
Digital maturity assessments
Digital strategy development
Digital organization design
Digital education programs
Read more about our digital strategy work on the Perry Group blog.
Customer service strategy
We have deep real-world experience planning and implementing municipal corporate customer service programs.
This includes working toward integrated service centres, assessing and/or implementing CRM systems and aligning digital strategies to drive channel shift.
These projects often include:
Customer service maturity assessments
Customer service strategy
Contact centre business case and setup
Customer service training
Most recently we’ve worked with the City of Guelph to align their customer service and digital programs, and to evaluate options for moving to a 311 service.
IT strategy
The Perry Group team has a wealth of IT leaders-turned-consultants that provide independent planning, strategy and advisory services. We've helped many clients over the years with a wide range of services, including:
IT reviews
IT strategy, master plans and roadmap development
IT organization design, skills assessments, job descriptions and recruitment
Security, business continuity and disaster recovery
IT governance and ITSM reviews
IT leadership coaching
Service and process design
We’ve led a number of projects in Business Process Re-engineering (BPR), Lean Six Sigma and have developed an effective methodology for Business Process Optimization (BPO).
This work has helped clients identify tremendous opportunities for savings and efficiencies, along with major improvements to customer experience. With ever-increasing fiscal pressures we can train your teams in our methodology so that they can execute BPO programs on an ongoing basis.
These projects often include:
Business process review and optimization
User research and journey mapping
Digital first service design
Read more about our service and process design work on the Perry Group blog.
Planning, permitting and licensing modernization
With government at all levels trying to make it easier to build housing, Perry Group has helped several municipalities improve their planning, permits and license systems.
This service ranges from reviewing back-end technology options to implementing front-facing applications and website content.
These projects often include:
Service and organization review
Business process review, modernization and digital first service design
Solutions procurement and implementation support
Read more about our digital planning work on the Perry Group blog.
GIS and data strategy
Members of our team have extensive GIS experience in federal, provincial and municipal government. Through our partnership with Steve Grise at Vertex 3 we have conducted many GIS assessment and strategy projects.
These include Kingston, Cambridge, Regina, Richmond Hill, Markham and the Region of Waterloo.
Our GIS and data projects often include:
GIS and data maturity assessments
GIS and data strategy
GIS and data leadership coaching
Read more about our GIS and data work on the Perry Group blog.
Project advisory services
As organizations undertake a major project – like an ERP implementation – there is value in having an experienced advisor on board to keep everyone on point.
An advisor who has been through the implementation process numerous times can provide an independent perspective as you deal with typical project challenges.
The advisor can ensure that common challenges are anticipated and avoided, that risks are appropriately mitigated, and that opportunities are capitalized on.
Our services are provided by experienced leaders in municipal systems implementation. This often includes:
Assistance and advisory support around contract negotiation and finalization
Assistance in conducting project readiness assessments
Assistance with project, issue and risk management, and change management plans
Regular (typically weekly) project reviews with the project manager
Ongoing on-demand project advice and coaching
On-demand participation in project team meetings and discussions (including internal, implementation partner, and vendors)
On-demand project checkpoints
Solutions strategy
We have helped many municipalities buy and implement solutions, and review and set roadmaps for existing products.
We’ve got deep experience in the following areas:
Finance, HRIS and ERP
Planning, permitting and licensing
Asset and work management
Collaboration, document and records management
Customer relationship management
Fire and emergency management systems
Website and content management systems
If you need help, we can help you run your procurement process (RFI, Requirements, RFP development, evaluation and contract negotiations), and we can provide Project Advisory to support you in the successful implementation of your solution.
encasedIT
Developed in partnership with Perry Group, encasedIT is used by municipalities as a tool to manage important aspects of their IT strategic programs.
Built originally to help our teams develop strategy, Perry Group now offers the platform to clients to help them manage progress against their own strategies, programs and plans.