Building a Digital Future: Impactful Strategies for East Coast Municipalities

The East Coast of Canada is a hidden gem, known for its breathtaking landscapes and rich culture. However, it is also emerging as a hub for municipal innovation. Perry Group has recently been focusing on this region and making significant strides in Moncton and Saint John, helping these cities tackle their unique challenges and embrace digital transformation.

In Moncton, Perry Group was tasked with developing a digital strategy that would enhance the city's existing initiatives. Moncton had already made impressive strides by being accepted into the Bloomberg Harvard Civic Initiative program, which typically focuses on larger cities. However, the city struggled to maintain momentum in its digital efforts. Perry Group stepped in to provide a roadmap that reignited Moncton’s commitment to innovation. The outcome? Moncton successfully used this digital strategy as part of its application to the next wave of the Bloomberg Harvard Data Initiative, showcasing its dedication to becoming a leader in public sector innovation in Atlantic Canada.

Saint John, on the other hand, faced a different set of hurdles. The city was dealing with long-term financial constraints, reduced resources, and the aftermath of a significant cyber attack, all while trying to recover from the impacts of the COVID-19 pandemic. Perry Group was brought in to develop an IT strategy and service review to help Saint John prioritize its technology initiatives. This project required a shift in mindset from recovering to actively moving forward. The team worked closely with city leaders to establish a governance committee focused on technology and digital initiatives, setting the stage for improved service delivery and efficiency.

What makes these projects even more interesting is the regional context. Perry Group, based in Ontario, had to adapt its approach to meet the unique needs of Atlantic Canada. The provincial government plays a more significant role in municipal affairs here, which presents both challenges and opportunities for collaboration. This experience not only broadened Perry Group's horizons but also highlighted the distinct dynamics of local governance in the East Coast.

However, both Moncton and Saint John face a common challenge: attracting and retaining talent, especially in technology roles. The small size of these cities and competition from larger urban centers in Canada and the United States make recruitment a difficult task. Despite offering competitive salaries and relocation packages, Saint John has struggled to fill key positions for over a year. This ongoing difficulty illustrates the broader issue of talent attraction in Atlantic Canada, where the allure of lifestyle often competes with the draw of larger metropolitan areas.

As Perry Group continues its work in Atlantic Canada, the stories from Moncton and Saint John serve as a testament to the resilience and determination of these communities. By focusing on digital transformation and strategic IT initiatives, these cities are not just surviving, they are laying the groundwork for a brighter, more innovative future.

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Teaming Up for Tech: How Haliburton County is Changing the Game

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Enhancing Municipal Services through Customer Service Maturity Model